Responsible Gaming

Gamble responsibly

Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or method that can predict a winning result. You should only gamble with money you can afford to lose, after essential expenses and financial commitments have been covered. Never treat gambling as an investment, a source of income or a solution to money problems.

Before you play, consider how much time and money you are comfortable spending. Decide on your limits in advance and avoid changing them while you are gambling. Keeping to a plan can help you remain in control and reduce the risk of making impulsive decisions.

• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks from play.
• Keep gambling separate from everyday spending and essential bills.
• Do not chase losses by continuing to gamble or increasing your stakes.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Never borrow money, use credit intended for necessities or sell possessions to fund gambling.
• Remember that a win does not mean you should continue playing, and a loss does not need to be recovered.
• Only use an account that belongs to you and never allow another person to gamble through it.

If gambling stops feeling like a choice, or begins to affect your finances, relationships, work, study or wellbeing, stop playing and seek support. Asking for help early is a practical and responsible step.

Recognising signs of concern

Problem gambling can develop gradually. Some people may not notice a concern until gambling has caused financial, emotional or relationship difficulties. You may wish to review your gambling if you experience one or more of the following signs.

• Spending more time or money gambling than you originally intended.
• Repeatedly trying, but being unable, to cut back or stop.
• Chasing losses or feeling pressure to win back money.
• Gambling with money set aside for rent, bills, food or other necessities.
• Borrowing money, selling belongings or using credit to continue gambling.
• Keeping gambling secret from family, friends or people you trust.
• Feeling anxious, irritable, restless, guilty or distressed when you are not gambling.
• Neglecting work, study, family, social activities or personal responsibilities.
• Thinking about gambling frequently or planning your day around it.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Experiencing conflict with family or friends because of gambling.
• Returning to gambling soon after deciding to stop.

A single sign does not necessarily mean that you have a gambling problem, but it can be useful to take a break and consider what gambling means in your life. You can speak confidentially with a qualified gambling support service, a healthcare professional or someone you trust. If gambling is causing immediate financial, emotional or personal danger, seek urgent assistance from an appropriate emergency or crisis service.

Tools to help you stay in control

Crown Gold Casino may provide account and play-management features designed to help you maintain control. Depending on the feature available to you, these may include deposit limits, loss or spending limits, session reminders, activity statements, cooling-off periods and temporary breaks. These tools are intended to support responsible decisions and should be set before you start gambling wherever possible.

Set limits before playing

Choose limits that reflect your personal circumstances and available budget. A limit should be realistic, affordable and applied before gambling begins. If you find yourself regularly increasing a limit, reconsidering a limit immediately after reaching it or feeling unable to follow it, stop gambling and consider a longer break or self-exclusion.

Take a break

A cooling-off period or temporary break can give you time away from gambling. Use this time to review your spending, identify triggers and reconnect with everyday activities. During a break, avoid opening another account or using another service to continue gambling. A break is most effective when it is treated as a complete pause rather than a way to change where you play.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a specified period or longer. If you request self-exclusion, access to your account and gambling services may be restricted in accordance with the applicable process and requirements. You should not attempt to bypass a self-exclusion by creating another account, using another person’s account or asking someone else to gamble on your behalf.

Account restrictions may not remove every gambling-related risk. You remain responsible for avoiding other gambling services during a break or self-exclusion period. If you would like assistance with available tools, review the account settings and support options provided by Crown Gold Casino.

Protecting your account and wellbeing

Your gambling account should be used only by you. Keep login details private, use appropriate security measures and do not share access with family members, friends or other people. Allowing someone else to use your account can make it harder to monitor gambling and may breach account requirements.

Consider keeping a personal record of deposits, withdrawals, time spent gambling and the reasons you choose to play. Reviewing this information can help you identify patterns, triggers and changes in behaviour. It may also help you discuss your concerns clearly with a support service or healthcare professional.

Gambling should not interfere with sleep, work, study, relationships or other activities that support your health. Make time for non-gambling interests, maintain contact with supportive people and avoid using gambling as your main way to cope with difficult emotions. If you are worried about someone else’s gambling, raise your concerns calmly, explain what you have noticed and encourage them to seek qualified support.

Only adults who meet the applicable legal requirements should use gambling services. Young people should not have access to gambling accounts or gambling content intended for adults. Parents and carers can help by using device controls, keeping payment details secure and discussing the risks of gambling in an age-appropriate way.

Getting support

You do not need to wait for a serious problem before seeking help. Support is available for people who are concerned about their own gambling, as well as for family members, friends and other affected people. In Australia, you can look for a suitable gambling-help service through official government or community health resources, or speak with a qualified counsellor, doctor or mental health professional.

When seeking assistance, you may wish to discuss how often you gamble, how much you spend, whether you chase losses, and how gambling affects your mood, finances and relationships. A support professional can help you understand your options and develop a plan that suits your circumstances. You can also ask a trusted person to help you set limits, manage access to funds or take a break.

Crown Gold Casino can provide information about responsible gaming features and account restrictions available through the service. Responsible gaming support is not a replacement for independent financial, legal, medical or counselling advice. If you or someone else is in immediate danger, contact the appropriate emergency or crisis support service in your location.

For further information, review the responsible gaming options within your account and the applicable terms and conditions. By gambling, you acknowledge that gambling carries risk and agree to use the service responsibly and in accordance with applicable Australian requirements.